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General FAQ's
  1. What type of paper do you print on?
  2. Do I receive proofs prior to print?
  3. Will my order look exactly the way it does on my monitor?
  4. How can I send you my picture to put on my business card?
  5. How will I know the status of my order?
  6. Do you offer terms or can you bill me?
  7. What do I get with the $15 customization?
  8. Can I split print quantities?
  9. Do you offer discounts for quantity orders?
  10. Can I change anything on a template?
  11. What is 4/0, 4/1 and 4/4?
  12. What is your turnaround time?
  13. When will I receive a proof?
  14. Is there an extra charge for UV Coating?
  15. If I don't like the first proof, is there an extra charge for corrections?
  16. Do I need to approve a proof before printing begins?
  17. Can you print something that I have designed?
  18. What is UV Coating?
  19. Why does my business card crack around the edges?
  20. Can I cancel my order?
  21. What kind of folding do you offer?
  22. What do all those options mean?

  1. What type of paper do you print on?
    Mind2Print currently prints on the following paper types.

    14pt & 16pt Card Stock - Ideal for business cards and postcards. Comes in matt dull finish and uv/high gloss finish.
    100# Gloss Book - Great for flyers and brochures. Comes with aqueous coating.
    70# Linen - Classic Linen is truly elegant; a basic requirement for crisp business presentations. Ideal for matt letterhead and envelope.
    70# Premium - Smooth finish (no texture). Ideal for letterheads, envelopes, writable flyers and brochures.

    If you'd like to see the quality of our print materials, please request a free sample package.



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  2. Do I receive proofs prior to print?
    If you designed online then you will see a proof online which you will need to approve. For any other product you will be sent an online proof which will need to be approved prior to printing.

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  3. Will my order look exactly the way it does on my monitor?
    The layout and graphics will look exactly the same as the online proof, however we cannot match the color seen on your monitor since we cannot compensate for a color variance on each customer's monitor.


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  4. How can I send you my picture to put on my business card?
    Send pictures to design@mind2print.com and include your full name and order number in the email.

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  5. How will I know the status of my order?
    Anytime the status of your order changes, you will receive an email with the new status. The update will also be available for viewing in your account.

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  6. Do you offer terms or can you bill me?
    No. We require payment in full prior to any order being completed. We accept Paypal, Visa, Mastercard, American Express, Discover and checks. Please note checks must be cleared before we process your order.

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  7. What do I get with the $15 customization?
    Our templates are meant to save you both time and money. Therefore, after purchase all we do is fill in your contact information. If you'd like us to modify the template in any way there is a $15 fee. Some samples of customization are but not limited to:
    •Adding an image
    •Modifying an existing image on the template
    •Adding any extra drawings

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  8. Can I split print quantities?
    Quantities cannot be split up. For example, if you need business cards for two people, you will have to place two separate orders.

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  9. Do you offer discounts for quantity orders?
    Yes, if you place 5 or more orders at the same time. Please contact us for more information.

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  10. Can I change anything on a template?
    Templates are pre-designed pieces created to save you time and money. Therefore, the only thing we can change on a template is the text. We can modify graphics as well for a nominal fee of $15.

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  11. What is 4/0, 4/1 and 4/4?
    4/0 = Full color front / nothing on back.
    4/1 = Full color front / black & white on back.
    4/4 = Full color on front / full color on back.

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  12. What is your turnaround time?
    Turnaround times are; next business day, 3-5 business days, 5-7 business  days and 7-9 business days. The options are listed on the product's description page.

     Please note: Turnaround time is the time it takes to print the order. This does not include shipping.



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  13. When will I receive a proof?
    For pre-designed templates, you will receive an email proof within 24 hours (usually same day). For custom designs, you will receive an email proof within 2-3 business days from the date the order is placed.

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  14. Is there an extra charge for UV Coating?
    No, all products printed on 14pt or 16pt cardstock come with standard UV coating on color sides.

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  15. If I don't like the first proof, is there an extra charge for corrections?
    No, there is no extra charge for corrections.

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  16. Do I need to approve a proof before printing begins?
    Yes, we require that you approve the design before the printing process begins. This applies to both custom and pre-designed template orders.

    If you designed your business card online you will approve the design before completing your order.



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  17. Can you print something that I have designed?
    Yes, we can. Please download and use our production templates. This will ensure the files are correct and will not delay printing in any way.

    File Formats We Accept

    We recommend saving as a .PDF
    You may also send the file in the following types: jpg, jpeg, psd, tif, tiff, and eps
    We prefer that you send .PDF and .EPS files with outlined fonts. Remember to add crop marks and flatten your files before uploading. This will ensure the fastest turrnaround time possible.



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  18. What is UV Coating?
    UV coating is a durable high-gloss finish that is placed on cards after they're printed. The final result is a product that not only looks great with a High Gloss Shine, but is also better protected from the elements and has extra durability for repeated handling! It also makes the colors brighter and the card look more professional.

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  19. Why does my business card crack around the edges?
    Cracking of the edges of a business card occurs sometimes when the card contains high values of ink, as in dark colors. This usually happens on a small amount of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.



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  20. Can I cancel my order?
    You cannot cancel your order if we started the printing process. If your order has not begun the process then you can cancel.  Contact us right away if this is the case.

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  21. What kind of folding do you offer?

    Z Fold Z FOLD
    A paper fold represented by back and forth folds into three panels.
    Tri Fold

    TRI FOLD
    A fold where a three panel piece has both side sections folded inward, one on top of the other each section is approximately 1/3 the length of the piece. Also known as a C-fold or letter-fold.

    Accordion Fold ACCORDION FOLD
    An accordion fold brochure is made by folding a page in equal parts in front of and behind itself. After folding it consists of six panels, three on the front and three on the back
    Roll Fold 4-PANEL ROLL FOLD
    A type of fold where the piece is folded inward at one end and then folded inward again one or more times. It is as if you are rolling the piece up.
    Half Tri Fold HALF TRI-FOLD
    A sheet is folded in half and then tri-folded.
    Half Fold HALF FOLD
    Folded in half.
    Gate Fold GATE FOLD
    When both sides of an oversize page fold into the gutter in overlapping layers.
    Double Gate Fold DOUBLE GATE FOLD
    Single gate fold, with an additional fold on the center.
    French Fold FRENCH FOLD (quarter fold)
    A french fold brochure is made by folding a page in half in one direction and then folding the folded page in half again in the opposite direction. After folding, it consists of eight panels, four on the front and four on the back.


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  22. What do all those options mean?

    Print Qty: The number of cards to be printed. The higher the quantity, the lower the cost per card.

    Paper Thickness: How thick the paper is.

    • 14pt is a thick, durable card stock.
    • 16pt is a little thicker than that.

    Coating: After printing a coating is applied.
    •     UV/High Gloss is a shiny coating.
    •     Matte Dull Finish (no shine) is a coating which is not shiny like uv/high gloss.

    Color: You can have printing on Front only or both front and back.

    Turnaround Time: The time it takes to print. Please Note: This is not the same as the time it will take for your cards to arrive. The order will be shipped after the turnaround time.

    Add Sticker (same design):
    When ordering business cards, if you would like to use that same design to order stickers, this option allows you to do so.

    Add Magnet: When ordering business cards, if you would like to use that same design to order magnets, this option allows you to do so.

    Rounded Corners: If you would like to have rounded corners. The quantity here should match the "Print Qty". For example, if you order 100 quantity business cards and want them to be rounded, you would choose 100 in the drop down menu for rounded corners.


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